(876) 619-1713
  • GSAJ Formerly BPIAJ
  • Investment Facilitation Outsource to Jamaica!
  • Member Services Become a Member
  • Advocacy Make an Impact

About Us

Jamaica, the leading English-speaking Outsourcing destination in the region

We are a non-profit and non-governmental organization who represents Information Communications Technology (ICT), the Global Services Sector (GSS) and related companies doing business in Jamaica.


Our Work

Skills Development

Contributing to the improvement of the quantity and quality of the labour pool in Jamaica by engaging training institutions and recommending the essential technical skills needed by employees in the industry.

Fostering Public-Private Partnerships

Partnering with the Government to formulate policy and legislation for the business process outsourcing industry to make Jamaica the ideal location for outsourcing operations.

Industry Development

Developed and manages the first BPO ‘plug n play’ facility in Jamaica to foster growth and expansion in the industry. The 200 seat Contact Center Incubator enables scalability, promotes entrepreneurship and innovation in the sector.

Events & Meetings

Continuously engaging all stakeholders through round table discussions and forums to develop and implement strategies to improve the quality and standards of service delivery in the Global Services Sector in Jamaica.

Branding & Promotions

Strengthening the GSS’s industry brand equity as the outsourcing hub in the Caribbean and integral part contributor to the Jamaican economy.

Industry Intelligence

Collecting and disseminating relevant trends, data analytics and information to the business process outsourcing community and other stakeholders.

GSS Firms
Operating Parishes
GSAJ Members (Not all BPO Operators)

Join Us

Become a Member

As a member of this organization, you will be contributing to the growth and development of the industry and assisting in increasing Jamaica’s competitiveness as a top ICT GSS destination.


What our Members say

Upcoming Events