We are a non-profit and non-governmental organization who represents Information Communications Technology (ICT), the Global Services Sector (GSS) and related companies doing business in Jamaica.
About Us
Jamaica, the leading English-speaking Outsourcing destination in the region
Our Work
Skills Development
Contributing to the improvement of the quantity and quality of the labour pool in Jamaica by engaging training institutions and recommending the essential technical skills needed by employees in the industry.
Fostering Public-Private Partnerships
Partnering with the Government to formulate policy and legislation for the business process outsourcing industry to make Jamaica the ideal location for outsourcing operations.
Industry Development
Developed and manages the first BPO ‘plug n play’ facility in Jamaica to foster growth and expansion in the industry. The 200 seat Contact Center Incubator enables scalability, promotes entrepreneurship and innovation in the sector.
Events & Meetings
Continuously engaging all stakeholders through round table discussions and forums to develop and implement strategies to improve the quality and standards of service delivery in the Global Services Sector in Jamaica.
Branding & Promotions
Strengthening the GSS’s industry brand equity as the outsourcing hub in the Caribbean and integral part contributor to the Jamaican economy.
Industry Intelligence
Collecting and disseminating relevant trends, data analytics and information to the business process outsourcing community and other stakeholders.
GSS Firms
Operating Parishes
GSAJ Members (Not all BPO Operators)
Employees
Join Us
Become a Member
As a member of this organization, you will be contributing to the growth and development of the industry and assisting in increasing Jamaica’s competitiveness as a top ICT GSS destination.
Testimonials
What our Members say
The GSAJ Incubator initiative has served us and other players in the industry well, as a new firm you don't have to focus on finding office space or capital to buy equipment, just simply plug and play. The incubator allowed us to save some capital...it does play a huge role...thanks GSAJ.
The GSAJ has provided us with great customer leads through their thought leadership in executive search. GSAJ is considered more of a valued partner in our industry. We are pleased to be working along with them.
Teleperformance is one of the most tenured BPO's in the market. It owes its success to the local talent, partnership with the GSAJ and Jamaica Promotions Corporation.
